Air India has inaugurated the Air India Centre of Digital Innovation (CODi) in Kochi. The center will focus on enhancing customer digital experiences and leveraging Artificial Intelligence (AI) and data analytics to establish Air India as a modern, world-class airline.
A landmark inauguration
The CODi center was inaugurated by Tata Group Chairman N Chandrasekaran, who also chairs Air India. The event was attended by Campbell Wilson, CEO & MD, Air India, Dr Satya Ramaswamy, Chief Digital & Technology Officer, and P. Balaji, Group Head, Governance, Regulatory & Compliance & Corporate Affairs.
A workspace designed for innovation
Located in Infopark Phase II, the CODi office spans nine floors, featuring workstations, collaboration areas, and discussion cabins. A unique design collaboration space, ‘Bodhi Tree,’ fosters innovation, while each floor is named after historic Kerala kingdoms, such as Travancore, Venad, and Kozhikode.
Transforming customer experience through technology
The Air India CODi team has been instrumental in developing cutting-edge digital solutions, including:
- Award-winning mobile app with a 4.8-star rating on Apple and Android.
- Top-ranked website consistently recognized by Google Lighthouse.
- AI-powered chatbot, AI.g, the first generative AI chatbot in the global airline industry, handling over 8 million queries with 97% autonomous resolution.
- Advanced notification system delivering over 2 crore notifications per month.
- Next-generation inflight entertainment system.
- AI-driven data analytics powering decision-making across key departments.
A vision for AI-driven aviation
At the event, N Chandrasekaran emphasized a future where AI and digital interfaces enhance intelligence and empathy at Air India’s customer touchpoints. He urged the CODi team to develop fully autonomous digital assistants that anticipate and fulfill passenger needs.
Strengthening India’s digital innovation ecosystem
Campbell Wilson stated, “CODi will be instrumental in equipping our frontline employees with tech-enabled systems to enhance customer service.”
Dr Satya Ramaswamy added, “The CODi team has already made significant contributions to Air India’s Vihaan.AI transformation program. We are confident that CODi will further elevate our guests’ experience through AI and digital innovation.”
