Holiday Inn Mumbai announces Susan Mathews as Front Office Manager. Susan brings with her a wealth of experience, having spent over 12 years at Novotel Goa Resorts & Spa, where she was instrumental in leading front office operations with excellence.
She also has an impressive background in aviation, having worked for more than 6 years as a cabin crew member with prestigious airlines like Indigo and Kingfisher. This experience helped shape her strong foundation in guest service, attention to detail, and high-pressure problem-solving.
Leadership and Commitment to Excellence
In her most recent role as Assistant Front Office Manager with the Accor Group, Susan was known for her strong leadership, team-building abilities, and a deep commitment to guest satisfaction. She has consistently demonstrated an exceptional ability to lead cross-functional teams, resolve challenges efficiently, and maintain high service standards in dynamic hospitality environments.
People-First Approach and Positive Influence
Susan is admired for her excellent communication skills, empathy, and approachable leadership style. Her strengths lie in building strong guest relationships, mentoring staff, and creating seamless operational workflows that enhance both the guest and employee experience.
Philosophy and Passion for Hospitality
With her passion for hospitality, deep operational knowledge, and people-first approach, Susan’s philosophy is simple yet powerful – “Live, love, laugh” – which perfectly mirrors her warm personality and positive influence on her team and guests alike.
