Novotel Mumbai International Airport announces the appointment of Rachita Sood as General Manager. Rachita is an accomplished hospitality veteran with over 20 years’ experience in rooms, guest experience, spa operations, revenues and controls, and the implementation and maintenance of operational systems and procedures, amongst others.
In her new role, Rachita will spearhead the overall development of the hotel operations vertical and oversee the planning and implementation of strategies along with guest relations, leading the team towards maximum impact and outcome. Rachita, formerly Director of Operations at Sofitel BKC, has achieved an internal promotion to General Manager at Novotel Mumbai International Airport. Rachita’s promotion underscores her dedication and capability to navigate diverse challenges within the hospitality industry, promising to elevate excellence at Novotel Mumbai International Airport.
Rachita, an alumnus of MGV College of Hotel Management, has been associated with some of the biggest international brands in hospitality across India.
Commenting on her appointment Rachita Sood, General Manager of Novotel Mumbai International Airport, expressed her enthusiasm: “I am excited to take on the new role and happy to be part of the Novotel Mumbai International Airport team. The hotel, although recent, has, in a short span, become a must-visit for expats, business travellers, and also local residents looking for an unwinding time away from home. But there is always room for more, and I am working on new ideas to further strengthen brand perception, especially amongst the younger Mumbai audiences. I look forward to bringing those ideas to fruition. Our collective endeavour will always be to bring our passion to play and ensure memorable guest experiences, satisfaction, consistency, and customer loyalty.”
