Shangri-La Bengaluru announces the appointment of Ishita Makhija as the hotel’s new Front Office Manager, marking a significant addition to its leadership team. With over eight years of experience in luxury hospitality and a proven track record in guest experience enhancement, Ishita brings with her a dynamic blend of operational excellence, team empowerment, and heartfelt service.
A strong hospitality background
Ishita joins Shangri-La Bengaluru from Pullman and Novotel New Delhi Aerocity, where she held the position of Guest Experience Manager. From her early days at Jaipur Marriott to managerial roles at Conrad Bengaluru, Westin Hyderabad, and DoubleTree by Hilton Baani, Ishita has consistently delivered results that reflect her deep commitment to service quality, training, and innovation.
Championing diversity and leadership
Ishita’s appointment also underscores Shangri-La Bengaluru’s commitment to advancing women in leadership, fostering a diverse and empowered workplace where talent thrives.
Leadership support and vision
Andreas Streiber, General Manager at Shangri-La Bengaluru, expressed his enthusiasm: “At Shangri-La, guest engagement is at the heart of everything we do. Ishita’s deep understanding of personalized service and her dedication to creating meaningful guest connections make her a natural fit for our vision. We are delighted to welcome her to the Shangri-La family and look forward to her contributions in enhancing our guest journey.”
Innovative training and mentorship
A firm advocate for team mentorship and service innovation, Ishita has designed several impactful training modules during her career, including “Service with Empathy” and “FL-15,” focused on optimizing the first and last 15 minutes of a guest’s journey at the hotel. Her programs have helped foster strong guest relationships, reduce service recovery time, and improve internal team dynamics.
Looking ahead with enthusiasm
“Joining Shangri-La Bengaluru is a defining milestone in my journey,” said Ishita Makhija. “The brand’s unwavering dedication to warmth, connection, and Asian hospitality resonates deeply with me. I am excited to work with a team that is passionate about people, and together, we will continue creating exceptional experiences that reflect the heart of Shangri-La.”
