Abhishekh Menon is an industry veteran who can proudly state that he literally hails from the ITC family. After working with various ITC properties such as ITC Grand Central, ITC Maurya and ITC Kakatiya, he currently oversees the front office operations at ITC Maratha, Mumbai. Some of the quality initiatives implemented by Menon include introducing monthly competition between internal sub-departments of the front office to motivate them to excel in their core functions, like promoting rigorous PR activities, introducing day controling concept that intimates the entire hotel about special requests and send information about next-day arrivals and implementation of car check-in for guests requesting airport pickups.
He also ensured that the hotel maintains contingency rooms, in each category, so that no guest ever walks in to find his room is not ready. This has worked well, especially as the number of room not cleaned (RNC) issues have been reduced to nil.
