Nitesh Kapur started his career with Intercontinental Group in 2005 and later worked with Shangri-La Delhi and Hyatt Regency Delhi. Joining Le Meridien Gurgaon as a front office manager in 2015 was a huge change for Kapur as the hotel had been newly launched and the changeover from Pullman to a Le Meridien brand was literally overnight. He always believed that a team is only as strong as the weakest link and taking care of the weakest link is what gives outstanding results.
“I would sit down with my line managers monthly and discuss our short-term goals for the month and ways to achieve them,” explained Kapur. This helped him instil a sense of ownership in his team and has also aided in driving phenomenal results as his colleagues believed it is their ideas that were being executed on the hotel floor and put their complete strength towards achieving it
