10 smart tips to integrate technology in hospitality
Alok Hada, MD at Anusha Technovision Pvt Ltd, gives pointers on how smart design can help hotels integrate technology in hospitality to give their visitors a seamless experience
Offer round-the-clock customer service: Chatbots can be embedded into the hotel’s website or mobile application. This can involve addressing frequent inquiries, making reservations, and offering advice.
The use of voice commands or a smartphone: To control many features of their accommodation to improve the guest experience.
Contactless check-in and check-out: The use of automated kiosks, keyless entry systems, and QR code scanning as contactless check-in and check-out options can give visitors a quick and secure way to enter and exit the hotel.
Integrating augmented reality (AR) technology: Into hotel services including room tours, restaurant menus, and spa services. Hotel amenities and nearby attractions can be highlighted via virtual and augmented reality experiences, giving visitors a chance to explore and see before they arrive.
Voice and facial recognition: Are two more pieces of technology that can be utilized for security purposes to prevent unauthorized access to guest rooms.
Security first: When installing automation systems in hotels, it’s crucial to put security first because these systems might be prone to hacking.
Up-to-date features: To make sure that your systems are secure and up-to-date, take into account solutions that come with built-in reliable security features like encryption and authentication.
Managing and maintenance: It’s crucial to invest in training and assistance if you want to make sure that your personnel are capable of managing and maintaining automation systems. Ensure that your team is tech-savvy and capable of offering support to visitors as needed.
Examine guest behaviour: Hotels can offer more individualized experiences by using data analytics to examine visitor behavior and preferences.
IoT-based maintenance: Can be included as a result of AI-based technical advancements to improve the user experience. IoT-based sensors can be used to track the performance of machinery and find problems before they get out of hand. This lessens downtime and preserves the standard of the visitor experience.
