The Westin Resort & Spa Himalayas has announced the appointment of Suman Kundu as Rooms Division Manager. With a decade-long career across India’s leading luxury hospitality brands, Kundu brings extensive experience in guest service, team leadership, and operational excellence to his new role.
Kundu began his career in 2015 at ITC Sonar, where he honed his skills in guest engagement and service delivery. He later joined Taj Hotels as a Concierge Executive, where he was recognized with the MD’s Club Award for achieving top guest satisfaction scores. His tenure at The St. Regis Mumbai marked another milestone, as he led initiatives in cross-selling and guest satisfaction, earning the coveted title of “Manager of the Year” among 1,500 employees.
Leading with vision and empathy
In his subsequent roles at JW Marriott Kolkata and The Westin Pune, Kundu demonstrated strong leadership and strategic acumen, driving both revenue and guest satisfaction. Under his guidance, the Rooms team at The Westin Pune was ranked among APEC’s top five hotels for performance and service excellence.
At The Westin Resort & Spa Himalayas, Kundu will oversee all aspects of the Rooms Division, focusing on guest experience, revenue growth, and operational performance. His goals include achieving record-breaking guest satisfaction scores, driving innovation in service delivery, and nurturing a high-performing, motivated team.
Describing his leadership approach, Kundu shared, “My leadership style is rooted in empathy, collaboration, and empowerment. I believe in giving everyone a fair chance and always putting people first. In hospitality, we don’t need to speak the loudest, we need to listen the deepest.” He further emphasized that genuine care, personalization, and attention to detail are what create truly memorable guest experiences.
Welcoming a new era of excellence
Commenting on the appointment, Vishal Mehra, General Manager, The Westin Resort & Spa Himalayas, said, “We are delighted to welcome Kundu to The Westin Himalayas family. His strong operational background, guest-centric approach, and proven leadership will play a key role in enhancing our service standards and continuing our journey of excellence.”
Expressing his excitement about joining the property, Kundu said, “It’s a dream come true to lead the Rooms Division at The Westin Himalayas, an iconic property that stands for excellence and well-being. I look forward to building on its legacy by elevating guest experiences, celebrating every success, and setting new benchmarks for service and performance.”
