The Westin Mumbai Powai Lake and Lakeside Chalet – Marriott Executive Apartments announces the appointment of Savio Fernandes as the new Hotel Manager. With over 22 years of experience in hospitality management, Savio brings industry expertise, resilience, and a guest-centric approach.
Philosophy and Leadership Style
Described as visionary, resilient, and empathetic, Savio’s management mantra is: “Serve with heart, lead with purpose, grow through excellence.” His approach emphasizes genuine service, inspirational leadership, and continuous improvement.
Professional Journey and Recognition
Savio previously served as Deputy General Manager at Camellias, DLF Hospitality, Gurgaon, and Director of Food & Beverage at Four Seasons Bengaluru.
Core Strengths
- Leadership: Managed 180+ members, exceeding sales targets by 35% year-on-year, achieving top LQA and Hygiene scores.
- Problem Solving & Guest Relations: Empowering teams through guest satisfaction training and service recovery.
- Customer Service: Driving consistently high guest satisfaction through training and quality control.
Personal Insights
Savio shared: “I am deeply honored to join a property known for its world-class service and serene setting. I look forward to working alongside the exceptional team here to deliver meaningful experiences for our guests and create a workplace that thrives on collaboration, purpose, and excellence.”
