Improving the workplace

Ginger Hotels launched and executed a workplace efficiency programme aimed at providing the best quality service to its customers. The team undertook pilot testing in a phased manner at the Ginger properties at Pantnagar and IRCTC New Delhi. Commenting on the initiative, PK Mohankumar, MD and CEO, said, “While defining some of the key initiatives for the Ginger brand, the 5S team looked at the voice of the customer, customer satisfaction scores and external feedbacks from social media. After careful consideration and detail SWOT analysis, the team decided to undertake the Japanese model of workplace improvement – 5S (Sorting, Set-In-order, Systematic, Standardising and Systematic).”
The team devised a two-day training programme and the group aims to extend this initiative to all Ginger hotels by March 2014.