Few know exactly how the dynamics of the travel and hospitality business will transform. However, many are trying to comprehend the altered customer behaviour and come up with strategies to deal with it. One thing is definite though; safety and health is right on top of a traveller’s check list.
Marriott
Marriott, Hilton, and IHG continue to dominate the U.S. hotel construction pipeline at Q2’20
In the second quarter of 2020, LE recorded 580 conversion projects/66,852 rooms
Marriott has a more realistic view on demand recovery in Europe, says GlobalData
Europe is not as dependent on domestic tourism as the US and China – 80% of Accor’s business is domestic in Europe, compared to domestic tourism in the US and China providing Marriott with 95% of its business
AI and tech intervention will redefine the stay experience for guests
In the post-COVID world, things will change drastically, some forever, with AI and tech interventions to play a crucial role in defining guest experience
Home delivery service seems to be the new normal for hospitality business
Hotels are experimenting with new concepts such as the contactless menu, contactless delivery and contactless payment
With 25% of its hotels shut worldwide due to Coronavirus, Marriott anticipates more closures ahead
According to Marriott, its revenue per room fell 60% globally in March, roughly the same as in the U.S. alone (57%)
Marriott offers free stay for US medical staff working on COVID-19 duty
Marriott has also allowed their customers, who are willing to donate their reward points to a variety of coronavirus relief efforts, including World Central Kitchen, Unicef, the American Red Cross and the International Federation of Red Cross and Red Crescent Societies
Here’s an insight about the markets that the big hospitality groups are expanding to and the potential they hold — from Raipur to Siliguri, and Kolkata to Chennai
The hotels are expanding their portfolio to include properties in megametros, metros, Tier II and III towns and resort destinations
Hong Kong plays host to Marriott Internationals 7,000th property
Marriott International Inc. celebrated the opening of its 7,000th property – The St. Regis Hong Kong.
