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Home » GM's Diary

GM's Diary

Posted inOperations

“My Biggest Teachers Are My Guests!”

by Vinodini RaoApril 5, 2023April 5, 2023

...Says Varun Chhibber, General Manager, The St Regis Mumbai, whose love affair with the hotels started at the young age of 16

Posted inOperations

“I have the same sense of pride and excitement I had on day one!”

by Vinodini RaoMarch 3, 2023March 5, 2023

Ritesh Sharma, General Manager – The Taj Mahal Palace & Tower, Mumbai, tells us all about how he strives to keep the Tajness alive every single day

Posted inOperations

“An urge to learn adds more value than mere intelligence!”

by Vinodini RaoFebruary 4, 2023February 4, 2023

Vipin Khattar, General Manager, JW Marriott New Delhi Aerocity, tells Hotelier India what triggers his passion for hospitality, the mantras that drive his success and his vision for the hotel

Posted inOperations

Pullman New Delhi Aerocity – A cosmopolitan harbour

by Staff WriterDecember 2, 2022December 2, 2022

Vineet Mishra, Cluster General Manager and General Manager, Accor - Pullman and Novotel New Delhi Aerocity, talks about how the hotel has been curated to become an all-in-one destination for every social requirement.

Posted inOperations

An amalgamation of service and dharma

by Staff WriterNovember 8, 2022November 8, 2022

Madhav Sehgal, General Manager, The Leela Palace Bengaluru, talks about the hotel being a world on its own, ranging from its values, architecture and delicate delicacies to giving out a magical experience to their guests.

Posted inOperations

Hospitality from the heart

by Staff WriterOctober 7, 2022October 6, 2022

Abhishek Sadhoo, General Manager, Shangri-La Eros New Delhi, talks about how the hotel encapsulates serenity and service to make each stay truly memorable

Posted inOperations

Setting up a new precedent

by Staff WriterSeptember 5, 2022September 5, 2022

Sabrina Dey, Hotel Manager at JW Marriott Prestige Golfshire Resort and Spa, explains how the newly launched hotel aims to provide a truly memorable experience for its guests, develop talent and further strengthen its ties with the community

Posted inOperations

A picturesque break

by Staff WriterAugust 4, 2022August 4, 2022

Gurmeet Singh Randhawa, General Manager, Radisson Hotel, Radisson Golf Resort Pahalgam explains why the property is a great way to experience the beauty of Jammu and Kashmir

Posted inOperations

Celebrating Four Decades of Heritage

by Staff WriterJuly 5, 2022July 5, 2022

ITC Windsor Bengaluru has completed 40 years and has stood the test of time even as it has evolved to make guests feel welcome and at home

Posted inOperations

Speaking the same language

by Vinita BhatiaJune 10, 2022June 8, 2022

With responsible travel here to stay, hoteliers need to succinctly communicate the added value of sustainability, rather than stressing on the added cost it often carries, to attract guests with similar values

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