Dr Sheetal Jain, Founder and CEO, Luxe Analytics, gives tips and tricks to make an hotel stand out from other five-star hotels
customer service
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ICT in Hospitality
Hoteliers are increasingly using Information and Communication Technology (ICT) as a tool to increase efficiency and enhance customer service
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Millennial travellers redefine luxury
Sanzeev Bhatia, President & GM, The Metropolitan Hotel & Spa, New Delhi, gives tips on how to meet guest expectations beyond accommodation
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“The first impression is the last!”
…Says Corporate General Manager Ravee Nair of the MONARCH GROUP OF HOTELS. Read on, to know more about his vision for the brand, his work philosophies and more…
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“My advice to aspiring hotel GMs would be to trust their business acumen!”
…Says Abhishek Sahai, General Manager, Conrad Pune
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The crucial role of employee training and development in hotels
Seema Taj, Director of Sales, Sheraton Grand Palace Indore, explores the importance of employee training and development in the hospitality industry and how it can unlock success for organizations
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MakeMyTrip continues growth with new Srinagar franchise location
The franchise network expansion is part of MakeMyTrip’s broader strategy to serve customers in the top 100+ cities of India
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Allure of Artificial Intelligence
Artificial Intelligence (AI) is having a moment under the sun with technologies like ChatGPT coming into the limelight, and hospitality is not far behind
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Harnessing the power of AI: Microsoft partners with MakeMyTrip to enhance travel booking experience
It opens the online travel ecosystem for every strata and demographic across the country
