Oravel Stays Limited (“PRISM”) has announced that it will fully refund travelers who are unable to use their hotel bookings from December 5–15, 2025 due to the flight disruptions. The refund applies to travelers whose flights were delayed by more than four hours or cancelled due to the ongoing operational difficulties. Over 1,400 flights were cancelled over the weekend, significantly disrupting travelers’ plans.
Automatic refunds for eligible OYO and CheckIn users
Eligible guests who made their bookings through OYO and CheckIn app will receive automatic refunds once valid proof of delay or cancellation is submitted. PRISM is working closely with its hotel partners to implement the policy while minimising the operational impact on small and mid-sized properties.
A decision guided by empathy
Speaking on the initiative, Varun Jain, Chief Operating Officer, PRISM Asia, said, “Our early estimates indicate that significant bookings across our hotel network may be affected by the ongoing flight disruptions. Coinciding with the peak wedding and holiday season, both leisure and business travel plans are being impacted. Our decision to offer full refunds is guided by empathy and a sense of responsibility to ensure our guests are not financially burdened by circumstances entirely beyond their control.”
