Customers today prefer easy, fool proof online ordering systems which are swift, seamless, and user-friendly. It has become a matter of convenience and ease for most customers.
“The online ordering solution used at THE Park Chennai, like various other solutions, limits the communication with a guest as it is POS (Point Of Sale) integrated, thereby also avoiding human errors, efficiency in timely service and guest satisfaction. This directly and organically impacts restaurant sales. The QR Code menu ordering systems were implemented at THE Park Chennai as a COVID safety mechanism but has remained a digitized system that has seen immense traction from maintaining guest data, customer patronisation (first and repeat customers), seeking online feedback, paperless billing processes and even running promotional offers directly through the application to engage customers,” says Shubhendu Shekhar, Food & Beverage Manager, THE Park Chennai.
The advantages of online aggregators or delivery applications is that it offers convenience and familiarity to the customer, redefining the way customers eat.
