Posted inOperations

Navigating Change: Discover the trends redefining hospitality in 23-24

Sonica Malhotra Kandhari, Joint Managing Director of MBD Group, cues us into the hospitality trends that will dominate the coming years

  • Increased demand for sustainable and eco-friendly practices: More and more travellers are becoming conscious of their impact on the environment and are seeking out hotels and resorts that prioritize sustainability. In response, hotels may implement energy-efficient technologies, reduce single-use plastics, and adopt other eco-friendly initiatives to meet this demand. 
  • Shift towards local and authentic experiences: Travellers are increasingly looking for authentic experiences that immerse them in the local culture, rather than generic tourist attractions. Hotels may respond by offering more local tours and activities, partnering with local businesses, and promoting the unique aspects of their location. 
  • Rise of “bleisure” travel: With more people working remotely, “bleisure” (business + leisure) travel is becoming more popular. Hotels may adapt to this trend by offering amenities such as co-working spaces, business centers, and extended-stay options. 
  • Increased emphasis on wellness: The COVID-19 pandemic highlighted the importance of health and wellness, and this trend is expected to continue in the hospitality industry. Hotels may incorporate more wellness amenities, such as on-site fitness centers, yoga classes, and healthy dining options. 
  • Continued growth of technology in hospitality: The COVID-19 pandemic accelerated the adoption of contactless technology in the hospitality industry, such as mobile check-in and keyless room entry. These trends are expected to continue in FY 2023-24, with more hotels investing in technologies that enhance the guest experience while also improving efficiency.