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Union Budget 2024: Expectations from travel and tourism sector

Madhavan Menon, Executive Chairman of Thomas Cook (India) Limited (Thomas Cook, SOTC, Sterling Holidays, and TCI), highlights the expectations of the travel and tourism sector that could transform India into a travel destination of choice

The travel and tourism sector represents a vital economic driver. The World Travel & Tourism Council (WTTC) 2024 projects that travel and tourism will contribute almost INR 21.15 trillion to India’s GDP in 2024, a marked 21% improvement compared to 2019. Jobs are predicted to increase by 2.45 million this year, representing one in every 11 jobs in the country.  

India’s travel and tourism sector represents a strong force multiplier across allied sectors, employment generation, and foreign exchange receipts. Our expectations from the Union Budget include key pivots to transform India into a travel destination of choice:  

Infrastructural Focus: As a key fundamental for the sector, setting up new airports via private participation must become a priority, thus creating a viable hub-and-spoke model. There must also be a rapid expansion in rail, road, and waterways (sea and river cruises). Additionally, infrastructure development is needed for high-growth areas like religious circuits and underleveraged hidden gems such as Lakshadweep. 

Inbound Tourism: Revival of the inbound incentive scheme, but for select destinations.  

Tax:

• Reduced income tax levels to provide increased disposable income in the hands of the people. This will boost travel and tourism spending.

• LTA exemption annually, against twice in four years to catalyse domestic tourism.

• We would recommend lowering TCS to 1%; if not, a standardisation at 5% on foreign travel packages (against the current 5% and 20% slabs).

• Clarification on the applicability of Section 194O on e-commerce: This defeats the government’s focus on digital India and ease of doing business.

• Section 53 of GST should exempt travel agents. There is no revenue loss for the government, as airlines are already discharging tax on their sales. 

• Clarity wrt TCS on Forex card payments. 

GST is a key area, and our wish list for budget 2024–25 includes:

o Allow GST input credit facility for inbound and domestic tourism

o Centralise similar issues faced by a single assessee in multiple states, reducing unwarranted time, effort, and litigation in multiple jurisdictions

o Simplify the compliance mechanism in filing reports, reconciliations, and audits 

Additionally:

• For technical matters, amendments, and interpretation, we recommend a collaborative approach between the authorities and tourism stakeholders towards better understanding and compliance.