The only way to move forward is to leave something behind. As 2021 rolled in, everyone would prefer to forget their woes and look forward to a bright and cheery future. After witnessing the worst shut down ever, the F&B industry is getting back to its feet by adopting means to adhere to the new normal.
Leveraging the pool of data from its B2B platform-inresto, Dineout, a dining out and restaurant tech platform, has come up with the expected trends in the F&B industry by 2021. The white paper lists down a series of business and future paths set to dominate the industry in coming years. These result from an analysis of more than 15,000 restaurants using inresto’s Contactless Dining suite of products.
Throwing light on these trends, Ankit Mehrotra, Co-founder and CEO of Dineout said, “What we’ve learned from 2020 is to be always prepared for the future. Some interesting finds like the rise of shared kitchen spaces, to minimise the overhead expenses, to be wary of future uncertainties have cropped-up in the study. Restaurants are now more inclined towards owning the consumer data, which will only rise with the changing strategy in 2021.”
The idea behind releasing the second research paper was to help restaurants manoeuvre the ever changing dynamics of the restaurant industry. Talking about this, Annie Bafna, Owner of Mumbaibased Nutcracker said, “Digital ordering and payments have allowed us to work more efficiently with a reduced time spent by service teams on manual processes like order entries, order changes, billing, and
settlements. Service teams are always on standby for help so that customers still feel a sense of hospitality in addition to the safety they feel with these new systems.”
RISE OF CLOUD KITCHENS
Cloud kitchens emerged as saviours for the industry. Commenting on the same, Aayush Agrawal, Founder at Lenexis Foodworks pointed out that when the lockdown started, there was industry-wide panic. “In the cloud kitchen space, we saw this as an opportunity to scale our customer reach as no one could stepout to eat, so we took it upon us to deliver the food to them. And in a few months, we witnessed many restaurants restricted to only brick and mortar models now entering the cloud kitchen space. Restaurants have now learned that there needs to be an alternate source to generate revenue, and cloud kitchen is one of them.”
The study has revealed some interesting insights into the parallel side of the industry. Staycation is the new buzzword and has given the industry an alternate source for revenue generation. Staycation and workation combined will rule 80% of the market by 2021. Similarly, drive-in theaters struggling to make
a mark in the pre-COVID area will occupy 12% market share in the coming years.
Dineout unveiled its end-to-end ‘Contactless Dining suite’ to help restaurants operate in a post-COVID-19 world. With this new white paper, restaurants can gauge the intriguing insights and will be able to adapt as per the latest consumer demands.
