Roswyn has appointed Annam Lubana as Hotel Manager ahead of its Mumbai debut. With over a decade of experience across leading luxury hospitality brands in India, she brings strong operational expertise and a guest-focused approach as the hotel prepares for its next phase in the city.
Reflecting on her career in hospitality, Annam describes it as, “A journey driven by decisive leadership, accountability, and the pursuit of exceptional guest experiences.”
Strong academic foundation and early achievements
A graduate of the Oberoi Centre of Learning and Development and the Institute of Hotel Management, Mumbai, Annam developed a strong foundation in service, structure, and leadership accountability early in her career. As a guest services management associate, she was awarded the T.R. Oberoi Gold Medal for academic excellence.
Leadership experience across luxury hospitality brands
She later held senior leadership roles within Marriott International, managing luxury operations across multiple markets. As Director of Operations at JW Marriott Goa and Director of Rooms at JW Marriott Pune, she led large teams and oversaw commercial performance. In 2023, she was recognised as Operations Leader of the Year.
A leadership style rooted in trust and accountability
Annam defines herself as “a decisive yet empathetic leader.” She believes strong results are built on trust, clarity, and accountability. “I lead with intent, hold myself and others accountable, and focus on outcomes that are both human and measurable,” she says. Intuitive and detail-driven, she places high value on relationships, thoughtful decision-making, and building cultures rooted in trust.
Leadership perspective from Roswyn
“Annam’s appointment comes at an important moment as we begin shaping Roswyn from the inside out — starting with the team and the culture that will define it. She brings strong operational discipline and a natural instinct for building teams that move with clarity, trust, and momentum. As we introduce Morgans Originals to India, Annam will play a key role in establishing Roswyn’s distinctive voice in the city — creating a hotel that is as much about people, personality, and energy as it is about design,” says Rajiv Kapoor, General Manager, Fairmont Mumbai and Roswyn, A Morgans Originals Hotel.
Vision for Roswyn’s positioning in Mumbai
In her new role, Annam aims to position Roswyn as a lifestyle destination focused on character, consistency, and connection. She plans to build a strong service culture ahead of launch, develop future leaders, and shape guest experiences designed to feel intuitive and personal.
A design-led hospitality perspective
As part of the Morgans Originals collection, Roswyn brings a design-led and culturally attuned perspective to Mumbai. Annam believes the hotel’s edge lies in its individuality and creative expression — offering something increasingly rare: a property with character, confidence, and a clear point of view. “Distinctiveness elevates a stay into a story,” she notes.
A future-forward leadership approach
Annam describes her journey in hospitality as both empowering and affirming. She believes effective leadership today is shaped by emotional intelligence, adaptability, and a people-centric approach that supports strong teams and meaningful guest experiences.
