dormakaba, a provider of end-to-end solutions for door and access systems, is strengthening its market presence by opening another centre for customer experience in the Indian capital, Delhi. The company has customer experience centres in Bengaluru and Mumbai, which opened in 2021 and 2023, respectively. This move will enable customers and partners across various regions of India to access dormakaba’s products, solutions, and training courses.
Established in 1997 as DORMA Door Controls, dormakaba is now a major player in the access solutions industry, with over 25 years of experience in the Market India region, which includes India, Sri Lanka, the Maldives, Bangladesh, Bhutan, and Nepal.
The newly opened 1,000-square-foot customer experience centre in Delhi showcases innovative products such as the vertical movable wall ‘Skyfold Prisma’ and the compact, elegant sensor barrier ‘Argus V60.’ Additionally, it features complete solutions tailored to customer needs, including automated restroom solutions for people with disabilities. The company’s courses provide customers and partners with training on optimising product and solution usage while keeping them updated on the latest industry developments.
Till Reuter, CEO of dormakaba, who inaugurated the customer experience centre, said, “We are delighted to open our third experience centre in India. It will help strengthen our market presence and enable us to be even closer to our customers. The opening is part of our global growth strategy in which the successful development of India as one of the key markets plays an important role.”
India is one of dormakaba’s seven core markets, alongside North America, Germany, Switzerland, Australia/New Zealand, the UK/Ireland, and China. In the financial year 2023/24, dormakaba’s Access Solutions business in India maintained strong momentum, achieving double-digit organic growth. As part of the company’s ongoing transformation programme, one of its three shared service centres in India was established during the past financial year to take over activities from the operating business. Additionally, the regional production centre in Chennai was expanded to meet growing demand in the airport sector.
