Posted inOperations

Thomas Cook India launches its store in Kolkata’s New Town

This new opening marks Kolkata's eighth store, which will also serve customers from the surrounding catchments of Action Areas 1, 2, and 3, as well as Rajarhat

With a strategic intent to capitalise on the strong and growing demand from Kolkata, Thomas Cook (India) Limited has inaugurated a new branch in the high-potential market of New Town and its surrounding catchments. In addition to the customers from the city of Kolkata, the new branch will also service customers from the surrounding catchments of Action Areas 1, 2, and 3 and Rajarhat. The new outlet expands Thomas Cook India’s network to eight locations in the city and state.

New Town’s position as an important market offers a range of valuable consumer segments, including business professionals, families, couples, millennials, Gen Z, and seniors alike. Thomas Cook’s new outlet offers end-to-end travel services, which include international and domestic holidays (group tours, personalised holidays, cruises, etc.), value-added services like travel insurance, and many more.

Kolkata Travel Trends for the festive season

  • Top destinations:
    • International: Japan, Europe’s Switzerland, France, Finland, Spain-Portugal, Czech Republic-Hungary, Australia, Finland & Scandinavia and Kenya
    • Domestic: Kashmir, Ladakh, Himachal, Andamans, North-East
  • Holiday duration has increased from three days to five to eight days for short trips and five days to ten to fifteen days for longer trips
  • Emergence of fresh new destinations: Azerbaijan, Georgia, Uzbekistan, Kazakhstan, Vietnam, Japan and South Korea
  • Top traveller segments: Multi-generational families, couples, millennials, GenZ, and GenS (seniors)
  • Top source markets for Pujo Tourism: West Bengal Cities like Kolkata, Siliguri, and Durgapur, and adjoining states of Assam, Bihar, Jharkhand, and Odisha

Rajeev Kale, President & Country Head for Holidays, MICE, Visa at Thomas Cook (India) Limited, said, “Kolkata is an important source market for us, and we deeply value our discerning customers who are passionate about travelling. Durga Pujo is a very special festival for our customers from the City of Joy, and so we have selected this Pujo season for the inauguration of our Gold Circle Partner franchise outlet in New Town. This central location will offer easy access and seamless services, right to our customers’ doorstep.

We have introduced a range of unique tours designed to delight our Bengali customers this festive season.

On behalf of my team, I extend a warm welcome and special Pujo greetings to our Kolkata customers and look forward to helping them plan memorable holidays, both domestic and international.”