The Westin Gurugram, New Delhi, and The Westin Sohna Resort & Spa have announced the promotion of Neha Almal to the role of Multi-Property Director of Quality. Out of her 14 years in the hospitality industry, she has been associated with The Westin properties for 12 years.
In her previous role as Operational Excellence and Hygiene Manager, Neha consistently demonstrated exceptional leadership, solidifying her reputation as a key driver of quality, standards, and hygiene management. Her extensive expertise in auditing, brand standards, and hygiene management has been instrumental in sustaining the outstanding levels of guest satisfaction for which both properties are renowned.
In her new role as multi-property Director of Quality, Neha will spearhead the implementation of quality initiatives across both properties, ensuring that every guest experience aligns with the brand’s dedication to excellence. Her passion for quality, combined with her deep understanding of operational standards, uniquely positions her to drive continual improvement and elevate guest experiences at The Westin Gurgaon, New Delhi, and The Westin Sohna Resort & Spa.
Neha’s promotion is a testament to her hard work, dedication, and the invaluable contributions she has made to the success of both properties. Her commitment to excellence and her deep knowledge of The Westin brand will continue to elevate the guest experience and ensure that both properties remain synonymous with hospitality excellence.
