Courtyard by Marriott Shillong announces the appointment of James Muntode as its new Operations Manager, marking a significant step towards enhancing guest experiences and operational efficiency.
With an illustrious career spanning 18 years in the hospitality industry, James brings a wealth of expertise to his new role. His leadership coupled with dedication to elevating customer satisfaction promises to redefine excellence at Courtyard by Marriott Shillong.
Holding a prestigious post-graduate degree in hospitality from Ealing and Hammersmith College in London, James has honed his skills at renowned hotels including Courtyard by Marriott, The Westin, The Tower Hotel, and Le Meridien. His diverse background equips him with a good understanding of the industry’s operations and challenges.
As Operations Manager, James will spearhead revenue management, cost control, and market share expansion, leveraging his profound insights to drive the hotel’s success. His strategic vision will underpin initiatives aimed at elevating service standards and fostering enduring relationships with stakeholders.
Outside of his professional endeavours, James finds joy in cherishing moments with his family, indulging in his passion for travel, and embarking on culinary adventures to explore diverse cuisines.
