When he was promoted in 2014 to manage the IDA hotel of 445 keys with an advanced IT system, Prashant Kumar Vatsa took it as a challenge to operate the FTTR network over GPON technology and manage guest IP TV, IP security cameras, WiFi and admin network over single fibre.
He implemented initiatives like online check-in/out options, WiFi in hotel cabs, 100 percent uptime of server applications like PMS and POS and WiFi satisfaction level of 85 percent against 25 percent last year.
