Mahima Sharma launched Spa by JW, the first Spa by JW in Asia Pacific. She has driven a 9.9 percent in-house capture ratio as against the market average trend of 5 to 8 percent. Known for her strong inter-personal skills, she has seamlessly managed to achieve guest satisfaction at the spa to the extent that Spa by JW at JW Marriott Mumbai Sahar finds itself ranked at # 1 on TripAdvisor in Mumbai.
This multi-property director not only undertakes rigorous research to consistently offer innovative spa rituals, but also proactively involves herself in marketing initiatives for the facility by participating in social media conversations with guests, both existing and potential. She is a panelist on the Asia Pacific Spa Advisory Board at Marriott International and has been lauded with the Edge Award – Asia Pacific, Marriott International for ‘Spa Person of the Year’.
