A survey conducted by Hotelier India has revealed that the hotel industry suppliers face their own set of challenges, most notoriously, delayed payments, unprofessionalism and bureaucratic measures.
But on the positive side, they also think budget and mid-segment hotels will see a huge surge in growth over the next few years, especially in the Tier II cities, as domestic travel continues to grow.
The survey conducted by ITP Publishing India’s magazine included speaking to numerous vendors in the hospitality industry to find out what they really think about particular hotels.
Umesh Tandon, sales manager, Everstyle Hotel Supplies said: “One of the challenges of working with hotels is the bureaucracy involved in taking decisions, which causes unnecessary delays.”
Anil Malhotra, proprietor, Hospitality Sales & Marketing Company, says that while most hotels are fair to deal with, in some cases, delayed payment is a problem. “Not to mention most of the time we do get squeezed to the last penny,” he adds.
With a different work ethos and mindset, there will be a diverse business style with international chains as compared to Indian companies; by 2011, it is estimated there will be 40-international brands with presence in the country.
Uday Singh Solanki, CTO and MD, India eRevMax said: “The major difference we find is that multinational hotels are more aware of technology and have already explored various options, while Indian companies are a little reluctant to adopt newer technology and would rather wait to take decisions.”
