Sayaji Hotel Kolhapur has introduced two AI-powered service robots as part of its efforts to incorporate technology into guest services. The move marks an early adoption of AI-driven service solutions in the city’s hospitality sector, integrating automation into operations while continuing its existing service model.
Deployment across lobby and restaurant
The deployment includes a Lobby Service Robot that welcomes guests with drinks and water on arrival, creating a memorable first impression, and a Restaurant Service Robot at Moon Tree Café that assists with food delivery, improving service efficiency while adding a distinctive, futuristic element to the dining experience. Designed to support the service team, the robots navigate seamlessly through guest areas, enhancing both speed and consistency during busy periods.
Sayaji Hotel Kolhapur Leadership perspective
Commenting on the initiative, Mukesh Rakshit, General Manager, Sayaji Kolhapur, said: “At Sayaji Kolhapur, we continuously seek ways to elevate guest experiences. Introducing AI-powered service robots allows us to blend modern technology with our core values of warmth and personalised service. This step enhances operational efficiency while ensuring that hospitality remains human-centred.”
