ITC Hotels, announce the promotion of Keenan McKenzie to the role of Area Manager – Sri Lanka and General Manager of ITC Ratnadipa, Colombo. While continuing to oversee the entire operations at ITC Ratnadipa – a Luxury Collection Hotel in Colombo, he will also be aiding in steering growth of WelcomHotels Lanka (Pvt.) Ltd., a wholly owned subsidiary of ITC Hotels Ltd., in Sri Lanka.
Experience and expertise
With an extensive career spanning two decades in the hospitality and services sectors, Keenan brings a wealth of experience to his new role. His experience of steering the growth of ITC Narmada – a Luxury Collection Hotel in Ahmedabad and taking it to newer heights, while hosting guests from across the world in the value-driven market of Ahmedabad, coupled with his expertise of 20 years in the sector, will add value to his role as Area Manager – Sri Lanka.
Keenan began his journey back in 2000 as a management trainee at the ITC Hotel Management Institute (formerly known as the WelcomGroup Management Institute). Coming with a degree in Tourism Studies from IGNOU, Keenan began his professional career in 2004 at ITC Kakatiya in Hyderabad. His career path includes noteworthy stints at WelcomHotel Grand Bay in Visakhapatnam, ITC Rajputana in Jaipur, ITC Sonar in Kolkata, and ITC Maratha in Mumbai.
Leadership and achievements
Speaking about the new journey, Keenan said, “I am deeply honoured for the elevation of my role in the promising market of Sri Lanka. I look forward to the opportunities that lie ahead that will enable me and my team to once again uphold ITC Hotels’ promise of hospitality, by enhancing guest experiences, and driving excellence in hospitality at each of the properties. Together, I and our team will continue to set new benchmarks and deliver unparalleled service to our valued guests.”
Professional approach and personal interests
Keenan is known for his well-thought-out business strategies and his ability to keep his team dynamic and motivated. His collaborative approach and strategic insights will be vital in helping achieve operational efficiency and guest satisfaction at the hotel.
