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Pooja Ray on why MAYFAIR Hotels define soulful hospitality in India

MAYFAIR Hotels & Resorts has emerged as one of India’s most distinctive homegrown hospitality brands, blending heritage, culture, and heartfelt service.

Pooja Ray, Managing Director, MAYFAIR Hotels & Resorts
Pooja Ray, Managing Director, MAYFAIR Hotels & Resorts

Known for seamlessly combining heritage charm, cultural richness, and modern sophistication, MAYFAIR Hotels & Resorts has grown into one of India’s most celebrated hospitality names. The brand has carved a distinctive place in the premium segment by creating experiences that are not only indulgent, but also deeply personal and meaningful.

Design reflecting nature and culture

Every property is designed to mirror its natural and cultural surroundings, where traditional artistry blends effortlessly with contemporary design. The philosophy of warm, attentive service ensures that guests feel not just welcomed, but genuinely at home.

Adapting to evolving travel trends

As travel in India evolves toward personalisation, wellness, and sustainability, MAYFAIR continues to adapt with authentic local encounters, eco-conscious practices, and boutique-style destinations that emphasise privacy and exclusivity. This harmony of innovation and authenticity enables the brand to consistently redefine the art of experiential stays.

Signature touch across locations

From the golden shores of Puri, Goa, and Gopalpur to the mist-laden hills of Darjeeling and Gangtok, and across Bhubaneswar, Rourkela, Siliguri, and Guwahati, consistency remains at the heart of the MAYFAIR reputation. While each property embraces its own personality, the signature MAYFAIR touch; warmth, excellence, and heartfelt service—remains constant.

Distinctive properties and experiences

Every resort has a story to tell. Among the highlights are India’s first boutique tea retreat, MAYFAIR Tea Resort, Siliguri; the hillside haven of MAYFAIR Spa Resort & Casino, Gangtok; the colonial treasure of 1905, MAYFAIR Manor, Jungpana; the urban oasis of MAYFAIR Lagoon, Bhubaneswar; and the pioneering beachside property, MAYFAIR Beach Resort, Gopalpur-on-Sea, which dates back to 1914. Further inland, properties like MAYFAIR Lake Resort, Raipur—often described as the “Crown Jewel of Central India” and set along the tranquil Jhanjh Lake—MAYFAIR Oasis Resort & Convention, Jharsuguda; the heritage-inspired MAYFAIR Garden, Rourkela; and the serene MAYFAIR Spring Valley, Guwahati, showcase the diversity of the collection.

Balancing tradition and modernity

The brand’s design philosophy is rooted in balance: preserving the essence of local architecture and culture while weaving in modern comforts. Through cuisine, craftsmanship, and cultural experiences, MAYFAIR ensures that every stay feels authentic, soulful, and memorable.

Growth with quality and purpose

Growth at MAYFAIR has always favored quality over scale. The upcoming MAYFAIR Paradeep in Odisha’s port city and MAYFAIR Sanctuary in Bhubaneswar, envisioned as an urban haven, will mark important new chapters in the brand’s journey.

Guided by genuine hospitality

“Guided by our belief, ‘Stay with us, Stay with Nature,’ MAYFAIR continues to evolve while remaining grounded in the values of genuine hospitality,” says Pooja Ray, Managing Director, MAYFAIR Hotels & Resorts. “For our guests, every stay is more than accommodation—it is an immersion into soulful experiences where nature, culture, and heartfelt care come together to create memories that last well beyond the journey.”