Shilpi Khanna has worked towards optimizing departmental productivity through time and motion studies, controlling costper- occupied-room and increasing departmental profitability. She has given numerous trainings on room snagging, room set up procedures and room checks, optimal utilization of the Marriott App by housekeeping associates, vendor management and power of negotiation.
An active member of the Indian Professional Housekeepers Association (IPHA), she was recently awarded the ‘Rising Star in Women Leadership’ by Marriott International Asia Pacific
