Today, it is of utmost importance for hotels to redefine their spaces with safer, healthier and hygienic choices for guests. In this time of crisis and with touchless hospitality taking centrestage, a new tech platform – Prefme, is here to turn the tables for the industry!
Founded by millennial duo, Rajat Jain and Mohit Jain, along with their power-packed team, this new age platform is serving as the world’s first ready-to-use contactless hospitality solution.
The unique features of the app are enabling hotels to revolutionise and personalise guest experience, right from check-in to check-out.
While Prefme is known to deliver completely safe, contactless, hyper-personalised guest experience and streamline hotel operations, very few of them are aware of the interesting narrative behind the brand’s inception.
Prefme’s inception
It may sound a little filmy but the idea of the Prefme app emerged to the founders, Rajat and Mohit Jain, while they were dining at a restaurant in Europe along with few other friends. And it all happened when their order was automatically upgraded from tomato bruschetta to a tuna bruschetta. Being vegetarians, they were oh-so-disheartened and realized how important it was to know individual eating preferences before serving food. Starting with this basic idea, it gradually led to the development of Prefme app and the rest they say is history.
Not just this, with added expertise they hold with their other successful venture, Kimirica Hunter International, the largest manufacturer of luxury hotel amenities and hotel toiletries in India motivated them to deliver what’s good for the hotels, better for the guests and best for the hospitality world!
The contactless and hyper-personalised guest experience app
Prefme is the world’s first user powered app with user and hotel ends. User end is called Prefme and the hotel end is called Prefme Partner. With Prefme Partner, hotels can equip themselves to deliver completely safe, contactless and hyper-personalised guest experience. And that’s not all. Prefme also helps them with increasing revenues and reducing costs, everything that a hotel would dream for, in these difficult times.
Here’s how the app is helping hotels to streamline operations
Universal pre-check-ins to maximize safety: Prefme allows the hotels to make their guests avoid long check-in queues, thereby facilitating contactless pre-check-ins. The IDs are pre-received in the app and hotels can know their guests before they arrive and perform secure digital ID verification and manage transfer requests in pre-sanitized vehicles.
Unique mobile-key for contamination-free check-in: Hotels can now offer guests a more hygienic way to enter their rooms as they don’t need to touch the physical keys repeatedly. The mobile key feature allows them to unlock their rooms via their smartphone, which is more convenient for guests, while efficient and cost effective for hotels.
Guests’ stay and eating preferences: With Prefme, hotels can access eating and stay preferences of their guests even before they arrive. This helps hotels to completely personalise the guest experience right from their favourite room fragrance and pillow type, to the much-needed dietary routines. The app enables with smart inventory and F&B menu planning which helps in avoiding food related emergencies for guests and reduces hotel buffet wastage.
Showcasing hotel service & in-app bookings: As soon as the guests enter the hotel, Prefme app adapts to the hotel theme and guests can browse through the entire list of services like spa, golf, dining and more. Prefme allows guests to book these services right from their smartphone.
Multilingual chat with hotels – Pre, during & post stay: Prefme enables hotels to connect with guests in the language they speak without any physical contact. Multilingual, single-screen chat interface makes it easy for guests to place requests such as toiletries, towels, food and more. Also, it can be used by staff to allocate requests to the right department and get a speedy delivery. The feature allows hotels to be more agile and responsive, at the same time reducing operational costs and enhancing efficiency.
Wholesome dining experience for guests : Hotels can now facilitate hygienic in-room dining for guests through the in-app food menu and ordering through the Prefme app. It ensures guest safety by avoiding the physical menu and crowds at restaurants. With Prefme’s innovative food ingredients scanner, guests can scan food QR labels and get to know the entire ingredients list about any food item and take informed eating decisions, making hotels more trustworthy.
Push notifications: By using smart push notifications to share important news and announcements as well as run custom promotions, hotels can always stay relevant and on top of the guests’ minds. With timely updates about cleaning schedules and hygiene initiatives hotels can build more trust among their guests.
Digital loyalty card wallet: The guests can avoid the hassle of carrying multiple loyalty cards, as they can directly save them on their card wallet.
In-app payment and express checkout to ensure lesser contact: Hotels can now encourage safer stays as guests can easily bid goodbye to chaos scenes on check-out counters with a contamination-free smart technology. Prefme allows the guests to review and pay all their bills from the app, thereby enabling hygiene and social distancing.
Reduce costs and revenue generation: With improved operational efficiency, reduced delivery times, enhanced inventory planning and minimized wastage, hotels can optimise costs. On the other hand, hotels can increase revenues by creating new streams, get more direct bookings through the app and reduce OTA commissions.
Hotels need to come out stronger, wiser and more human in these crucial times and smart tech-solutions like Prefme can facilitate truly contactless guest experiences for the hospitality industry. With these unique features of the Prefme app, hotels can promote their services and create new revenue streams, get more positive reviews online, enjoy more direct bookings and reduced OTA commissions. Not just this, it’s the world’s first, plug-n-play universal hospitality-tech solution available without any capital expenditure for hotels.
