As human interactions transform around the world due to COVID-19, hotels are now switching to new-age technologies to offer a safe, contactless and dynamic guest experience. In a bid to help hotels meet the demand of the new normal times, Hellosuite has launched a comprehensive hotel concierge web app. The app helps the hotel to provide their guest with seamless contactless service and also increases hotel revenue by creating personalized upsell opportunities.
What makes this guest app unique is that it is a cloud based software and does not require to be downloaded. This PWA ( Progressive Web Application ) is a website which feels like a mobile app. The website can be simply embedded in the wifi landing page, be accessed via email, QR code or direct messaging, making it highly accessible and convenient to use.
Hellosuite is a ready to use solution that can be adopted without any capital expenditure and facilitates the contactless digital guest journey from pre-check in requests to post check-out feedback. With HelloSuite’s contactless check-in and check-out option, guests can avoid queues and ensure utmost safety by directly going to their room and leaving the hotel with minimum touch points throughout the process.
The webapp assists hotels to transition away from physical directories and menus to completely contactless, QR based food ordering. Guests browse through a myriad of food and dining options and order the food to their room via their own smartphones. By making the in-room dining experience more efficient, accessible and convenient it helps increase order frequency.
This guest experience app also increases in-house spending by empowering guests to make bookings digitally, be it spa appointments, cab booking, laundry pickup request or access to other amenities.
As hellosuite ensures a completely personalised guest experience throughout the duration of the stay, it increases guest in-house spending by profiling guests, running targeted interest based promotions and making recommendations that address their preferences. Hotels are also transforming their guest engagement process through HelloSuite’s advanced multilingual automated chatbot and personalised chat options.
