Posted inOperations

Sheraton Hotels unveil new online portal

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Sheraton Hotels & Resorts has unveiled a new online experience for guests designed by Microsoft’s new decision engine, Bing.

The portal features intuitive tools that promotes a sense of discovery and captures the “pulse” of the local destination, helping guests seamlessly navigate their stay.

Designed as a social, interactive online global destination, the new portal will be featured worldwide in the “Link@Sheraton(SM) experienced with Microsoft(R)” in addition to in-room web access.

As part of the brand’s $6 billion revitalization effort, Sheraton Hotels have redesigned nearly 400 lobbies worldwide with the addition of its innovative Link@Sheraton experience with Microsoft.

Sheraton Hotels promised in a statement, “Guests will find constantly updated relevant content, specific to each Sheraton location, such as local maps and the top search results for area restaurants, attractions, special events and services.”

The new portal is specially designed to provide guests with an intuitive, tailored on-line experience specific to their destination — like having a personal concierge in the palm of your hand.

As part of the new online experience, guests will find constantly updated relevant content, specific to each Sheraton location, such as local maps and the top search results for area restaurants, attractions, special events and services.

With this pertinent information right at their fingertips, guests are able to make smarter, faster decisions on the road whether they’re looking for a local favourite to grab a bite in Boston or the top shopping tour in Milan.

The new portal uses a mix of rich imagery with a dashboard of dynamic tools that aggregates the top items requested from the concierge and makes them easy to find.

With one click of the mouse the guests can print a boarding pass, find the nearest entertainment and must see sites, get the local weather forecast, read the top news stories of the day or discover more about their hotel, such as the restaurant hours and spa offerings.

Ronan Fearon, General Manager, JW Marriott Bengaluru Prestige Golfshire; Uzma Irfan, Director of Corporate Communications - Prestige Group; Anuradha Venkatachalam, Captain (Hotel Manager), Moxy Bengaluru Airport Prestige Tech Cloud; Rezwan Razack, Managing Director, Prestige Group; Irfan Razack, Chairman and Managing Director, Prestige Group; Zaid Sadiq, Executive Director - Liaison & Hospitality, Noaman Razack, Director Prestige Group; Ranju Alex, Area Vice President- South Asia, Marriott International; Suresh Singaravelu, Executive Director - Retail, Hospitality & Business Expansion
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