IHG Hotels and Resorts has appointed Pankaj Gupta as the General Manager of Crowne Plaza New Delhi Mayur Vihar Noida. An industry veteran with over 20 years in the hospitality industry, he has holistic experience including strategic leadership, guest experience, and expertise in revenue analysis, yield management, and sales & marketing. He started his career as a Front Office Associate and later held various senior positions including General Manager with leading hotels chains like Accor Hotels, Marriott International and IHG.
Gupta’s achievements include opening a brand new hotel from the ground up and set up the entire operations. He has moved to this role from Holiday Inn Jaipur, where he was also responsible for the associates’ performance, culminating fine guest experience and achieving the company’s vision for the hotel.
Taking charge at Crowne Plaza Mayur Vihar, Pankaj Gupta, General Manager said, “I am very excited to embark on this new journey with Crowne Plaza Mayur Vihar. I look forward to creating elevated experiences for our guests and taking the Hotel to the next level of success, hand in hand, with this excellent team”.
As a general manager, Gupta adopts a mix of styles, which include transformational and coaching. He believes one can bring the best out of people when one believes in them and values their past experiences and learning. There might be times when one may come across difficult conversations. At such situation, his primary objective is to empathize with individuals, understand their viewpoint, analyse and before coming to any conclusions.
