Posted inBusiness

The Big Picture

While the focus of a hotel’s service design, business generating strategies and marketing spend was on room guests earlier, hoteliers are increasingly exploring revenue opportunities with ancillary departments

Posted inBusiness

Mattar of Fact

Haitham Mattar, MD-IMEA, IHG Hotels & Resorts has a straightforward plan to power through tough times – protect all stakeholders, manage stable revenues, rationalise operating costs and stay flexible