Besides handling the front office operations at Keys Hotel Thiruvananthapuram, Aswathy Hari plays a critical role in driving fundamental initiatives that improves the overall functioning of the hotel. With the realisation that happy customers are a reflection of happy staff, she implemented various strategies such as recognising team efforts with a token of appreciation, hearing out disputes and involving the staff in the ideation process, and empowering them.
She has also improvised on guest satisfaction practices by sending out birthday wishes, personally looking into guest safety, coordinating with booking agents to know more about customers, etc. This helped the hotel reap immense intangible benefits and assisted it in ascending to the fifth position from 16th out of 87 hotels in the city on various online surveys.
