Vikrant Verma has handled front office operations for four Lemon Tree properties since joining the company in 2013. Over the past few months, he embarked on eco-friendly and cost-saving initiatives like changing majority of the lighting from CFL to LED, increased use of solar-powered equipment and maximum utilization of recycled water. He was also instrumental in switching from property-owned cars to vendor cars, which reduced operational costs. A guest’s stay in Red Fox Hotel Delhi Airport averages 1.1 days, thereby multiplying their movement in the property.
Verma introduced multitasking modules to allow everyone to learn different hospitality operations and enable them to contribute in any department whenever needed. This divisional cross-help during peak times assists control the volume (F&B to front office, housekeeping to front office, etc).
