One of Ashwin Sunil Vaidya’s highlights as rooms division manager at Courtyard by Marriott and Fairfield By Marriott Bengaluru Outer Ring Road is that he has the maximum women employee ratio deployed in his department, which is also the highest in Marriott India. The 336-room property has 303 budgeted associates, including outsourced employees. To develop an emotional connect with this team, he always appreciation notes for associates recognized by guests on social media platforms or feedback forms.
Similarly, a day prior to their departure, guests receive a bookmark with chocolates as a thank-you note. In a bid to go local, Vaidya’s team often welcomes guests with sandalwood key chains or packets of Murukku, a Benguluru savoury. This has ensured better staff interactions during high volume of lobby movement by guests
