Avaya GlobalConnect has launched Emergency Response Solution (ERS) for the hospitality industry. This solution has the capability to detect and assess risks such as fire, theft, terrorist strike and natural calamity.
The solution, the company says, has been developed after taking lessons from the Mumbai terror attacks and it will help managing risks effectively keeping safety of guest and staff in mind. “Post the 26/11 Mumbai attack, we realised that hotels were extremely frantic to have an effective communication system in place. That’s the reason we have come up with the ERS which will enable seamless connectivity between hotel employees and guests at all times, thereby enhancing efficiency and reducing risks,” said Samir Sayed, director sales, Avaya GlobalConnect.
The ERS allows seamless integration with fire alarm, IP surveillance, anti-theft, security alarm and telephony systems including non-Avaya systems. A trigger from any of these systems can be detected by ERS and it has the capability to automatically alert the concerned people through SMS or voice call. Based on the severity of the crisis, ERS can even do a blast dial to key decision makers and take them all into conference so that necessary actions to respond to the crisis are taken fast.
Avaya’s IP telephones in the guest rooms further enhance the ability of the hotel to effectively communicate with the guests during crisis. It allows staff to simultaneously send SMS or voice message to multiple guests instructing them about the next course of action. Even if the guest rooms do not have IP phones, the same communication can be achieved through blast dial capability of the ERS.
