As businesses expand and change, it is important for them to have that solid backbone to lean on and guide the growth.
Giving us an insight into the core values that define the work culture at Radisson Hotel Group, Yogendra Agnihotri, Senior Director – Human Resources, South Asia, Radisson Hotel Group, tells us, “The first one that stands out is ‘We grow talent and talent grows us’. We take great pride in this belief from an HR point of view, especially because this is the core of our growth story overall.
“The second one would be the core service philosophy of RHG – ‘We deliver with a yes-I-can service attitude’. We really go beyond to create some memorable moments, creating value for our key stakeholders – the guests, the promoters and our people. “And the third and most special one – ‘We believe anything is possible’. We have been very innovative in finding solutions to our people-related challenges. During COVID, we created the India Unification Plan, synergizing the strength of all hotels to create a brand new blueprint. We created new avenues of business like Meetha, a reinvention of Indian mithai.
“Lastly, the culture of empowerment is being demonstrated and delivered all across. Our service motto is ‘every moment matters’ – built around a culture of never saying no. And that can only happen with an empowered workforce. Our leadership foundation as well, which talks about ownership, collaboration and leading the way, is directed by this empowerment culture. We follow an approach of a balanced scorecard – competent, talented, engaged and empowered people follow better processes, leading to better guest satisfaction and better financial results. And the Radisson Hotel Group has been the best in class, leading in guest experiences. More than 60% of our hotels are ranked at 90% or more in terms of guest experience.”
