The General Manager of the year – Luxury to Upper Upscale at the 11th Hotelier India Awards went to Vikram Aditya Singh, Vice President and General Manager, The Lodhi, New Delhi.
Singh joined The Lodhi, New Delhi three year back. He was successful in upgrading the quality service standards of customer expectations and mapped the ‘Guest Journey Experience’, designed to celebrate the art of hospitality and its artisans in every form.
Post winning the ‘GM of the year’ awards, an exhilarated Singh said, “It means a lot to win this award. Awards are incidental to our journey of guest satisfaction and what we practice daily basis service. We, 400+ ladies and gentlemen work tirelessly hard to put this together. We are ‘un-branded’ but we are ‘Lodhi: A member of the leading hotels of the world’. So, when you work for an independent hotel, you serve the hospitality industry at large. This award is for everybody in the hospitality as it celebrates its spirit. The journey just went from good to great!”
Singh is an ardent follower of The Tenth Commandment in The Lodhi’s ‘Culture of Excellence Commandments’ which states: “Guests will never be refused or told ‘no’, but offered thoughtful and relevant alternative solutions as long as their requests are legal, morally compatible and consistent within our value system.”
